Privacy Policy

This policy explains what Mortgage Rio Financial Services does with the information you give us, and what you can ask us to do with it. It applies to this website and to enquiries you make through it.

What we collect. When you submit an enquiry form, request a callback or contact us on WhatsApp, we collect the details you provide — typically your name, mobile number, email address, the type of loan you are looking for and the amount. If your application progresses, we may also collect the documents a lender needs to assess it, such as identity, address, income and property papers.

Why we collect it. We use your details to understand your requirement, check which of our partner banks and NBFCs are likely to lend to you, and take your application forward with the ones you choose. We also use your contact details to respond to you and to keep you updated on your application.

Who we share it with. Mortgage Rio Financial Services is a loan distribution partner. To arrange a loan we share your details and documents with the partner banks and NBFCs relevant to your requirement, and with credit bureaus and verification agencies where a lender's process requires it. We do not sell your personal information to anyone.

How long we keep it. We keep enquiry and application records for as long as needed to serve you and to meet the record-keeping obligations that apply to loan sourcing. You can ask us to delete information we are not required to retain.

Your choices. You can ask us what information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to being contacted. Write to support@mortgagerio.in and we will act on your request.

Security. We take reasonable steps to protect the information you share with us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Contact. Mortgage Rio Financial Services, G-105, Haware Fantasia Business Park, Sector 30A, Vashi, Navi Mumbai - 400703. Email: support@mortgagerio.in.